All prices are as advertised on the site.
Any orders suspected of being fraudulent will be cancelled.
Promo Codes must be given on the Shopping Cart page in order for the discount to be applied. As this page is an automated page it is not possible to apply the discount after your order has been confirmed and payment authorised.
Exchanges and Refunds
Any product with a genuine manufacturing fault will be replaced on a like for like basis only within 14 days of the invoice date. A replacement will be provided. Email us initially for the return address. Our admin address appears on all invoices sent out with purchases and at the bottom of this page. Goods must be returned by Recorded Delivery and we will not be liable for the postage on returns. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or of the customer's own making. For reasons of hygiene, we do not accept returns of goods from our Insertables Dept nor any products which, by nature, could have come into contact with body fluids. This does not effect your statutory rights. Any disputes are under the jurisdiction of UK law and courts.
You will receive a confirmation email with details of your order; usually within a few minutes.
Your order will be processed soon and we will send you another email once it has been despatched with the delivery information.
Orders placed after 10 a.m are usually sent the next working day.
Orders placed after 10 a.m on a Friday are usually sent the following Monday.
Should there be any problems with your order, we will contact you by email.
Postage and Packaging Rates
All orders are sent at the risk of the purchaser
Postage & Packaging will be £5.65 or 12%, whichever is highest
Parcels will be sent by Royal Mail First Class. Orders over a certain value may be sent Recorded Delivery.
Some orders containing crops or canes, that fall outside of the Post Office's parcel dimensions, will usually be sent by Parcelforce 48.
Europe (outside UK)
Postage and Packaging will be £17.50 or 12%, whichever is highest
Overseas Orders (excluding Europe)
For all orders - Postage and Packaging will be £27.75
This is a set charge regardless of the weight of the order or number of items ordered.
UK DELIVERIES - If your order hasn't arrived within 5 working days from receiving your despatch confirmation email please contact the relevant postal service used. *Royal Mail will only keep undelivered items for 5 working days before returning them to us. If you fail to contact them to re-arrange delivery or collect, your parcel will be returned and incur an additional postage cost to resend.
If you are out, a card should be left for you to contact Royal Mail to arrange re-delivery or collection. Please do so promptly to ensure your parcel is not returned to us.
OVERSEAS DELIVERIES - Depending on your country please allow up to 28 working days for standard. Sometimes parcels are delayed by your country’s Border Control.
Please Note : Some International Signed For can only be tracked within the UK. Once it has left our shores it is with the postal service of the destination country and we are unable to advise on its whereabouts.
Under the new EU regulations we are obliged to tell you that our site uses tracking cookies.
These cookies gather information to tell us such things as which country you are in, which browser you are using to view us, what pages were accessed and how long you stayed on the page or the site as a whole.
This information provides statistics for our site to enable us to make sure our customers are getting the best shopping experience we can provide.
Trussed UK is the only party with whom StrangeFrontiers share this information.
We reserve the right to select comments made in emails or forums about our customer service, delivery and /or products for use on the Customer Feedback page. Customers will only be credited by their initials.
Goods Sold as Novelty Items Only
Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use.
Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products.
This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse. It is agreed that the purchaser takes full responsibility in law.
This does not effect your statutory rights.
Any disputes are under the jurisdiction of UK law and courts.
24 hour online shop
Regularly : 12noon - 6pm. 1st Sunday of the month
London Alternative Market (LAM), Revolution, 140-144 Leadenhall, London, EC3V
Often : 11:00 am – 5:00 pm-6pm. 3rd Sunday of the month
Birmingham Bizarre Bazaar (BBB), The Nightingale Club, Kent Street, Birmingham, B5 6RD
Periodically : SWAMP in Bristol
Admin : 91 Pine Road, Bournemouth, Dorset, BH9 1LU, UK